Shipping and handling charges for standard orders within contiguous US states, per address (excludes FOB orders) are listed below.
AK, HI, PR AND ALL SHIPMENTS OUTSIDE THE CONTIGUOUS U.S. MUST CALL OR E-MAIL FOR SHIPPING RATES
|Order Total||Shipping & Handling||3 Day Express Shipping|
|Up to $24.99||$8.95||$18.95|
|$350 and up||$Free||$59.95|
Orders for in-stock items that are received by 5:00 p.m. PST are shipped in 1 – 3 days. We try to get all orders out the next business day.
Please provide a street or RD address (not a P.O. Box) for destinations within the contiguous U.S., and include a daytime phone number when ordering.
Standard orders within the contiguous U.S. are shipped via UPS/FedEx Ground Services.
UPS/FedEx next, second day options are available within the contiguous U.S. Call or e-mail for rate information.
Orders shipped outside the contiguous U.S. must be pre-paid and additional shipping charges will be applied at time of shipping. All international orders are shipped Postal Service. If you would like us to e-mail you the amount of additional charges, please note in the comment section of the order form.
We reserve the right to hold orders until all items become available. We will notify you of back-order status.
Return requests must be made within 15 days of receipt of merchandise and are subject to a 20 percent restocking charge. If goods are refused when shipper delivers or is cancelled after being shipped, a 25 percent restocking charge is assessed and shipping and handling charges are not refundable.
Returned merchandise must be in new and saleable condition and in the original packaging for credit to apply.
A Return Merchandise Authorization (RMA) is required before merchandise may be returned. It may be obtained by contacting our Customer Service Department. We reserve the right to return to sender any unauthorized product returned.
We recommend that you ship returns via UPS or FedEx as these carriers provide the ability to trace your shipment and automatically insure packages valued up to $100. If your package if valued at more than $100, we recommend that you insure the package for its total value in the event of loss. If you elect to use the United States Postal Service (USPS) it is highly recommended that you insure your package. The Grooming Guru bears no responsibility for uninsured packages that are lost in transit.
If you receive merchandise that is damaged, please call or email for reshipment of merchandise or a credit toward your next purchase, and allow time for a claim to be processed with the carrier. Please include your order number, name and address.